February, 2016
Archive

Online Manners: Are You Minding Your Modern ‘P’s & Q’s’?

Comments (0) Netiquette, Online Manners

The origin of the old expression "Mind your 'P's and Q's'" cannot be traced precisely, but it's generally agreed upon that the phrase originated from advice to mind your manners, including using "please" and "thank-you" in interactions. Take a moment...

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Zen & The Art Of Customer Loyalty

Comments (0) Customer Loyalty, Customer Service

"Zen" is one of those words that conjures up different meanings for different people. It's a word that also frequently resonates visually and emotionally when one hears the word. Generally, 'zen' is considered a state of mind; a complete state...

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I Am An American

Comments (0) Diversity, Global Citizen

Although it's been many, many years since I moved to the Middle East from the United States, I still tend to get into conversations that at times can be somewhat challenging.  One particular conversation that keeps surfacing and that I...

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